Terms & Conditions

Booking fees
In order to secure a room booking at “The Channel”, a non-refundable booking fee equivalent to the first nights stay per room is required to confirm bookings.

Each room booking requires the payment of the aforementioned booking fee before that room can be confirmed. In the case of bookings for multiple rooms, a separate booking fee for each room being booked is required.

Once the relevant booking fees have been paid, the room will be confirmed in writing to you.

Please note: We reserve the right to re-let rooms where a booking fee has not been received.

Cancellation Policy
In order to cancel a booking without incurring additional charges associated with the booking, we require a minimum of 48 hours notice prior to commencement of your booking.

Guests cancelling a booking after this 48 hour deadline has expired will be required to pay the remaining balance of their stay.

Refund Policy
In the event of a booking being cancelled, please bear in mind that the booking fee paid at time of booking is non-refundable.

Curtailment
Guests wishing to leave before the booked end date of their stay, do so entirely at their own discretion. In such cases the cost of the booking will stand and no negotiation will be entered into regarding refunds.

Non-Arrival
Guests who fail to arrive for a booking, and who haven’t called to cancel as per the cancellations policy above will be required to pay the whole cost of the stay, less any booking fee already paid.

Family room (4 person) Pricing & terms

Family rooms that have 4 bed spaces are priced for 2 adults and 2 children or 3 adults. Bookings that require a 4th adult will incur a supplement of the cost of an additional adult for each night of the stay. This will be payable upon arrival along with the existing balance.

Holiday insurance cover is highly recommended.

Settlement of Accounts
Please settle your account on arrival, by credit/debit card, travellers cheque (in sterling), or by cash.
We do not accept cheques as a method of balance settlement.

Arrival & Departure
Check-in is from Mid-day to 2pm if you feel your arrival will be after 2pm please telephone first in order to arrange a mutually suitable time to check in. For arrivals before Mid-day, we are able to offer to store luggage, this will be at the owners risk.
The Channel Guest House is a family run business, we employ no staff and therefore cover reception only for the times specified above. If you call to advise of an early or late arrival we will endeavour to work with you to find a mutually convenient time for you to check in.
Failure to advise of early or late arrival, or changes to previously advised check-in times may result in you finding no one available to let you into the house and thereby cause delays in your check-in.
Therefore we highly recommend you call 01305 785405 to advise of any changes to your arrival time to ensure you avoid any delays in check-in.

Car Parking
The Channel holds a limited number of car parking permits, available on a first come first served basis for stays of 2 nights or longer. A number of them allow parking on streets around The Channel, and some are for a local car park just a few minutes walk away from the premises. Using the car park permits will enable you to park free of charge at a number of other car parks at tourist spots around the area including Lodmoor country Park, the Nothe Fort and Chesil Beach.
A charge of £20 will be made for a replacement should the permit not be returned by 10:00am on day of departure.
Permits are required for new guests checking in, please don’t ask members of staff if you can retain the pass past check out time as this is not possible.
The Channel Guest House, it’s owners, staff or agents accept no liability for your vehicle or its contents whilst using the parking permits provided throughout your stay.
Parking fines: Please pay particular attention to the permits provided as they allow parking in specific locations which is carefully described on the narrative around the permit. The Channel Guest House, its owners, staff or agents cannot be held responsible for parking tickets incurred through incorrect use or misuse of permits

Valuables
Please do not leave valuables unattended anywhere within The Channel, we have no facilities for securing such items and you remain responsible for them at all times.

Damage
In the event of a guest causing damage to any property of The Channel, howsoever caused, we reserve the right to charge to replace, to repair or professionally clean. There will be a £15 charge for lost keys.

Smoking
For the comfort of all our guests and to comply with the law, The Channel is a completely non-smoking establishment.
If we discover anyone smoking or evidence of smoking then the guest will be asked to leave without refund and a charge of £50 will be made to facilitate the professional cleaning of that room.
Candles and other flammable materials or substances
Use of candles, tea lights or any other burning or flammable materials/substances is strictly forbidden anywhere within the building.
Guests found with any such materials or evidence of prior use of such materials/substances may be asked to leave with immediate effect without the possibility of refund.

Children
The safety and behaviour of children remains the responsibility of the parents and/or guardian at all times. Well behaved children are always very welcome.

Pets
Assistance dogs are always welcome at The Channel, however we are unable to accept pets.
Complaints
At The Channel every precaution is taken to provide for the security and comfort of our guests, however guests are responsible for their own person and property. Any loss, damage, theft or accident should be reported as soon as possible.
For any other issues affecting the enjoyment of your stay please inform the owners as soon as possible and certainly before you leave, to enable us to make all reasonable efforts to remedy the situation.
Change of tariffs, terms and conditions, room specifications and breakfast menu.
The Channel Guest House reserves the right to change tariffs, terms and conditions, room specifications and/or breakfast menu without prior notice.

E&OE
Errors and Omissions Excepted applies to all the content of this website, correspondence and emails sent from The Channel.
Our terms and conditions are deemed to have been accepted when a booking is made.