Terms & Conditions

Deposits, Cancellation and Curtailment
A non refundable booking fee of £35 per room is required to confirm bookings. Bookings made by telephone, fax or email require a deposit within one week of the booking in order to secure the reservation. Please make your cheque payable to "The Channel". Cancellation charges equivalent to two-thirds of the cost of the booking will become due should a guest cancel or curtail a booking and The Channel is unable to re-let the accommodation.
Holiday insurance cover is highly recommended.

Cancellation and Curtailment - Bookings confirmed with credit/charge card details
In the event of cancellation, curtailment or non-arrival of a booking which has been secured a charge equivalent to the first nights accommodation will become due. Further cancellation charges equivalent to two-thirds of the cost of the total booking may also become due should The Channel be unable to re-let the accommodation. In the event of us being able to re-let the accommodation, your liability will be reduced by said amount less an administration fee.

Settlement of Accounts
Please settle your account on arrival, by credit/debit card, travellers cheque (in sterling), or by cash.
We do not accept cheques as a method of balance settlement.

Arrival & Departure
Check-in is from Mid-day to 2pm if you feel your arrival will be after 2pm please telephone first in order to arrange a mutually suitable time to check in. For arrivals before Mid-day, we are able to offer to store luggage, this will be at the owners risk.
If you think you may be arriving at times other than those specified above, please telephone us to discuss as reception is not manned outside of the specified hours.

Car Parking
The Channel holds a limited number of car parking permits, available on a first come first served basis for stays of 2 nights or longer. A number of them allow parking on streets around The Channel, and some are for a local car park just a few minutes walk away from the premises. Using the car park permits will enable you to park free of charge at a number of other car parks at tourist spots around the area including Lodmoor country Park, the Nothe Fort and Chesil Beach.
A charge of £20 will be made for a replacement should the permit not be returned by 10:00am on day of departure.
Permits are required for new guests checking in, please don’t ask members of staff if you can retain the pass past check out time as this is not possible.
The Channel is unable to accept any liability for your vehicle or its contents.

Valuables
Please do not leave valuables unattended anywhere within The Channel, we have no facilities for securing such items and you remain responsible for them at all times.

Damage
In the event of a guest causing damage to any property of The Channel, howsoever caused, we reserve the right to charge to replace, to repair or professionally clean. There will be a £15 charge for lost keys.

Smoking
For the comfort of all our guests and to comply with the law, The Channel is a completely non-smoking establishment.
If we discover anyone smoking or evidence of smoking then the guest will be asked to leave without refund and a charge of £50 will be made to facilitate the professional cleaning of that room.

Children
The safety and behaviour of children remains the responsibility of the parents and/or guardian at all times. Well behaved children are always very welcome.

Pets
Assistance dogs are always welcome at The Channel, however we are unable to accept pets.

Complaints
At The Channel every precaution is taken to provide for the security and comfort of our guests, however guests are responsible for their own person and property. Any loss, damage, theft or accident should be reported as soon as possible.
For any other issues affecting the enjoyment of your stay please inform the owners as soon as possible and certainly before you leave, to enable us to make all reasonable efforts to remedy the situation.

Change of tariffs and/or terms and conditions
The Channel reserves the right to change tariffs and/or terms and conditions without notice.

E&OE
Errors and Omissions Excepted applies to all the content of this website, correspondence and emails sent from The Channel.

Our terms and conditions are deemed to have been accepted when a booking is made.